Privacy notice

Who we are

Fairbourne Digital is the trading name of FAIRBOURNE DIGITAL CONSULTING LTD, a company registered in England and Wales.

Company number: 17130926

Registered office: 124 City Road, London, United Kingdom, EC1V 2NX

Fairbourne Digital is based in Epping, Essex.

For privacy enquiries, contact [email protected].

Information we may collect

When you contact us

• your name
• your business or organisation
• your email address
• your telephone number
• information you include in an enquiry
• correspondence with Fairbourne

If you use the website contact form, Cloudflare services are used to protect the form from spam and abuse and to deliver the enquiry to Fairbourne's Microsoft 365 email environment. Technical information, including your IP address, may be processed for security, verification and rate-limiting purposes. The website does not maintain a separate database of contact-form submissions.

When you book a meeting

• your contact details
• your organisation
• booking information
• information you choose to supply as part of the booking

Our online booking service uses Microsoft Bookings. The booking service is loaded when you choose to book a conversation and information you provide through it is processed using Microsoft's services.

When you become, or may become, a customer

• business contact details
• project and requirements information
• quotations and proposals
• contractual and billing information
• records of communications
• information needed to deliver and administer the work

When you use the website

When you use the website, technical information may be processed to operate, protect and understand the performance and use of the site. Depending on the service involved, this may include:

• pages viewed
• referring website or source
• approximate location derived from network information
• device and browser information
• interactions with the site
• IP address and other technical information needed to operate and secure the website
• information used to identify automated, abusive or malicious traffic

On the live website, we use Cloudflare Web Analytics for basic website measurement. You can turn it off at any time using the control in our cookie notice. We do not use Google Analytics, advertising pixels or behavioural advertising.

How we use personal information

We may use personal information to:

• respond to enquiries
• arrange meetings
• prepare proposals and quotations
• enter into and administer customer relationships
• deliver services and projects
• provide support and ongoing administration
• manage accounts, invoices and business records
• operate, protect and secure the website and contact forms
• understand website use and performance
• improve Fairbourne's services and website
• meet legal, regulatory and accounting obligations
• establish, exercise or defend legal claims where necessary

Our lawful bases

Data protection law requires a lawful basis for each use of personal information. Different uses may rely on different bases.

Contract

We rely on contract where we need information to take steps at your request before entering into an agreement, or to deliver and administer services we have agreed to provide.

Legitimate interests

We may rely on our legitimate interests to respond to business enquiries, manage prospective and existing business relationships, maintain appropriate business records, improve our services and protect our website, systems and business from misuse or security threats.

We consider whether those interests are outweighed by your rights and interests before relying on this basis.

Legal obligation

We rely on legal obligation where we need to keep or use information to meet legal, tax, accounting or regulatory requirements.

Consent

We rely on consent where we specifically ask for it, including where consent is required for optional website technologies or particular kinds of electronic marketing. Where we rely on consent, you can withdraw it at any time.

Who we may share information with

We do not sell personal information.

We use third-party services to operate Fairbourne, provide this website and deliver our services. These currently include:

• Cloudflare, for website infrastructure, security, anti-abuse services, contact-form processing and email delivery, and website analytics where enabled;
• Microsoft, including Microsoft 365 for business communications and Microsoft Bookings for online meeting booking;
• providers used for accounting and financial administration;
• professional advisers where needed;
• other technology providers where required to deliver an agreed customer service.

We may also disclose information where required by law, or where reasonably necessary to establish, exercise or defend legal rights.

International transfers

Some of our technology providers may process personal information outside the United Kingdom.

Where this involves an international transfer of personal information, we use providers and arrangements designed to meet UK data protection requirements. Depending on the destination and provider, this may include UK adequacy regulations or appropriate contractual safeguards.

You can contact us if you would like more information about safeguards relevant to your personal information.

How long we keep information

We keep personal information only for as long as reasonably necessary for the purpose it was collected for, including to meet legal, accounting and contractual requirements.

Retention periods vary depending on the type of information and the relationship involved.

Enquiry information that does not lead to work will not be kept indefinitely. Customer, contractual, financial and project records may need to be kept for longer where there is a business or legal reason to do so.

Keeping information secure

We use reasonable technical and organisational measures intended to protect personal information against unauthorised access, loss, misuse or disclosure.

No internet-based service can guarantee absolute security, but we aim to use proportionate safeguards appropriate to the information and services involved.

Your rights

Depending on the circumstances, you may have the right to:

• access the personal information we hold about you
• have inaccurate information corrected
• have information deleted
• restrict how information is used
• object to certain uses
• receive information in a portable format
• withdraw consent, where we rely on consent

You may have the right to object to processing based on our legitimate interests. You also have the right to object to the use of your personal information for direct marketing.

These rights depend on the circumstances and are not absolute in every situation.

To exercise a privacy right, or to ask a question about how your information is used, contact [email protected].

If you have a concern

If you have a concern about how Fairbourne Digital uses your personal information, please contact us first so we can try to resolve it.

You also have the right to complain to the UK Information Commissioner's Office (ICO).

Cookies and similar technologies

This website uses technologies needed to operate, protect and provide its functionality. On the live website we also use privacy-focused website measurement to understand how the site is used, which you can turn off.

We do not use behavioural advertising or marketing tracking.

You can find details of the technologies we use, their purposes and the choices available to you in our cookie notice.

Changes to this notice

We may update this privacy notice when our services, website or legal obligations change.

The latest version will always be published on this page.

Last updated: 7 October 2026